Communicating Product Information to Customers

The Company discloses complete and accurate product information to all customers, covering product specifications, standards, manufacturing details, and relevant sustainability information—such as GRS (Global Recycled Standard) certification for packaging made from recycled materials—to meet the needs of customers in markets with high sustainability expectations, such as Australia. The Sales Department works in close coordination with the Import-Export Department, Planning Department, and factories.

Enhancing Customer Satisfaction and Relationships

The Company assesses customer satisfaction annually and uses the results to continuously improve products and business processes. Clear after-sales service and complaint channels are provided, with a requirement to respond to every customer once a resolution is completed, along with communication of long-term corrective action plans.

In 2025, the Company achieved a customer satisfaction score of 3.53 out of 4, exceeding the target of 3.0. Amid an increasingly competitive environment—particularly on pricing from regional competitors—the Company has planned measures to strengthen price competitiveness, develop new products, and promote sustainability-driven products, such as GRS-certified packaging, to meet customer needs in 2026. All quality-related complaints received in 2025 have been fully resolved.

Protection of Customer Personal Data

The Company places strong emphasis on the confidentiality and security of customers' personal data, operating in strict compliance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA). Data storage is segregated, with defined access rights, and contracts and requirements are in place with customers and business partners to prevent the disclosure of personal data. In 2025, there were no complaints regarding violations of customers' personal data rights.